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FAQ

What is the best decoration method?

Good question but there is no definitive answer! We use only the highest quality professional methods available and the choice depends on a number of factors. Design, size & complexity,  timeframe, unit cost, quantity required, placement of design, garment material, these are all taken into consideration. Each method has it's strengths. Here are a few basics though. Durability? That's our professional grade Embroidery, looks great too. Smaller orders? Our coloured or custom print superflex style cut films offer excellent value and durability. Volume order & unit cost? We could select screen printing which is the most durable direct application print method bar none. Complex designs? We may use industrial DTG printers (works best if professionally done on cotton not polyester) or the latest thing called DTF (Being Specialists we were early adopters). Lastly our special Infusion print processes for those looking for breathability in wicking sportswear. Bored already? We don't blame you but as your local garment decorating specialist we enthuse about all this and will help pick the best method for your requirement so you get the most suitable option to meet your needs and not bogged down in what process is used.

What File Formats are Required?

Ideally we would like Vector formats which are .EPS .Ai (sometimes .PDF) which your designer or Artwork Department will have supplied. These are suitable for use with all types of print and decorating and are particularly important for Screen Printing. Don't worry if you can't see the first two formats, they need viewing software. Other formats like jpeg, gif, bmp, tif are okay for embroidery, for DTG and infusion 300dpi minimum resolution at size is strongly advised. If there are issues with your artwork we can provide In-House solutions. Want to know more? Google is your friend, here are a couple links HERE and HERE  

is there a minimum order?

No there is not a minimum order. Just let us know what your requirements are and we can advise you on your options. We regularly supply one offs to batches of several hundreds on a daily basis. 

HOW DO I ORDER?

We just need to know the items you want, sizes, colours and quantities required together with your artwork/logo files to produce a quote or invoice/order confirmation. To accept and proceed with your order simply confirm as correct by email then make payment to details at the bottom of the invoice. Our terms and conditions are listed on the website and if you have any questions just ask us beforehand. We look forward to hearing from you very soon!

Do I get a mock up?

Yes. When we know what you are having we order your stock and create mock ups with your design/s or logo/s and email it to you for your approval.

im in a rush, How long will it take?

We quote 5-10 working days following payment and proof approval but also do next day even same day, it depends what is in stock or what you need doing. We can order your items in, takes a day or so to arrive from our suppliers, meantime we work on your designs and create mock ups. Once your items are here and you have approved the mock ups your orders go into our production schedule. We are always busy but can usually squeeze the odd thing in, so if you have an urgent requirement or rush order just discuss it with us to see what we can do to help you. Custom orders are subject to stock availability.

Can I change or cancel my order?

You can add items which may be treated as a separate order. If you have not approved a design or the mock up then yes changes can be made before your approval is given. If you contact us to cancel before your stock is ordered then yes, if stock is on order then supplier restocking fees of up to 50% apply and supplier returns postage £9+vat. For any work undertaken or started a cost would apply. Once items are decorated changes and cancellations are unfortunately not possible as the work has been completed, unless you are adding another decoration in which case it may be possible depending on the decoration method used.

What makes you the one to use?

Wizzprint are an established garment decorator. By playing to our strengths and focus purely on what we do best we have become a popular and trusted local specialist. Innovative & experienced with a friendly approach and a relentless attention to detail, our aim is to deliver you great results every time, time after time, quickly and professionally.

where can i find out more about you?

We are known in the Industry for what we do and have been published in articles you can read HERE for our Embroidery and HERE for our Print

Can you print or embroider any design?

Well yes but sometimes no. Whilst copying and emulating is a form of flattery (and we are often flattered!), the main factor in design is copyright ownership so you need permission from the artwork owner if you want to reuse it. We anticipate you have permission when it is your business logo but if you wanted to use a Disney character for example, that may not be possible. We can however help and design you something unique though our in house design service, just ask for details and get something bespoke to you instead. For more information about copyright just follow this link

can I collect?

Yes you can, we let you know when your items are ready to collect. We even offer out of hours collections to customers who can't make it during the working day!

Do you deliver?

Yes no problem. We can offer you DPD courier service at cost and we have a drop off service locally during the working week although many local customers prefer to collect at their own convenience for maximum flexibility.